This book is yet another shift for HR professionals, from these authors.
It’s helpfulness is that it reframes the HR role through the lens of the customer, enabling an understanding of how HR can create enduring business value for all stakeholders.
The book moves our profession on, because it clearly articulate the roles and the competences required to add value both through individual effectiveness and business success.
It provokes us to recognize that we need to be effective at using business strategy as a key context through which we, as HR , come up with our actions and solutions.
You should read this book because it is a great reminder that we , as HR professionals, need to be effective operators in the marketplace as well as the workplace!
Vice President People and Organization, Mars, Incorporated.